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Frequently Asked Questions
Find answers to common questions about HearHelp and HearLink hearing support.
About HearHelp
What is HearHelp and who is it for?
Does HearHelp diagnose hearing conditions or provide medical treatment?
Do I need to create an account to use HearHelp?
Can I use HearHelp without a hearing aid device nearby?
Devices & Compatibility
Which hearing aid brands and models are supported?
How do I find setup videos for a specific hearing aid model?
Does HearHelp work on both iPhone and iPad?
Does HearHelp support landscape mode on iPad?
Videos
Why did a video fail to play inside the app?
How do I open a video in my browser instead?
Troubleshooting
What should I do if my hearing aid is not working?
Where can I find help for charging or connection issues?
Privacy & Data
What data does HearHelp collect?
Does HearHelp use tracking or targeted advertising?
Where can I read the privacy policy?
Support
How can I contact support?
