Privacy Policy

This Privacy Policy describes how HearLink LLC (“HearLink,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our services (the “Services”), including:

• Downloading and using our mobile application HearLink, or any other application that links to this Privacy Policy.
• Using HearLink’s hearing screening tool and any related functionality.
• Interacting with us through customer service, surveys, marketing, events, or sales activities.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By using the Services, you agree to the terms outlined here. If you have any questions, contact us at mforoogo@asu.edu.

Summary of Key Points

• Personal Information We Collect: We collect information you provide (like contact details) and data from your device or interaction with the app.
• Sensitive Information: We may collect sensitive data such as hearing information and demographics if required — only with your explicit consent.
• Use of Information: We use your information to provide, maintain, improve, and secure our Services.
• Data Sharing: We only share data with your consent, to comply with laws, or to deliver our Services (e.g., with analytics providers).
• Your Rights: You have rights regarding your data (access, deletion, correction, etc.) under laws like GDPR and CCPA.
• Security: We implement administrative, technical, and physical safeguards to protect your information.
• Children’s Privacy: Our app is not intended for children under 13 without parental consent.
• Contact: Email us with any questions or requests regarding your privacy.

1. Information We Collect

We may collect the following categories of personal data:

• Personal Identifiers: Name, email address, phone number.
• Device Information: IP address, device type, OS, browser type, app version.
• Usage Data: Features used, date/time of usage, user interaction logs.
• Hearing Data: Hearing screening results or audiometric data you choose to provide.
• Location Data: Approximate location (if permitted by your device settings).

2. Sensitive Information

We only collect sensitive personal data (e.g., hearing-related health data, demographic details) with your consent or where legally permissible. This information is handled with heightened confidentiality and used strictly for the stated purposes.

3. How We Use Your Information

We use your data to:

• Deliver and improve our Services
• Provide personalized hearing feedback
• Conduct analytics and research
• Communicate with you (e.g., service updates, support)
• Comply with legal obligations
• Secure our systems and prevent fraud

We never sell your personal data.

4. Sharing Your Information

We may share your data with:

• Service Providers: To help operate and improve our app (e.g., analytics, cloud hosting)
• Regulatory Bodies: If legally required
• With Your Consent: In situations where you explicitly agree to share

All vendors are contractually required to protect your data and not use it for any other purpose.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access or correct your data
• Request deletion
• Withdraw consent
• Object to certain processing
• File a complaint with a data protection authority

To exercise these rights, contact mforoogo@asu.edu.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is impenetrable — use the Services at your own risk.

7. Children’s Privacy

HearLink is not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we may have collected such data, contact us immediately.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

9. International Data Transfers

If you are accessing our Services from outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions that may not provide the same data protection level.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Effective Date” and, where required, via email or in-app notice.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

HearLink LLC
Email: mforoogo@asu.edu